“The system met and exceeded expectations, we have been able to go a lot further with new modules than I first expected. The system as a whole works accurately and smoothly.”

Complete Communications - Melbourne

I would like to thank you for your efforts last week regarding the issue that confronted us with regards to running reports from IMS. As discussed with you at length it was imperative that we be able to run daily updates on all our current project and pass these back to our clients, however this was proving to be a time consuming and arduous task cutting and pasting notes from within the task comments to shorten the details down to just the past 24 hours.

Our findings showed that this was taking over an hour a day to complete which we saw as a considerable overhead at close to 8 hours per week being committed to purely providing updates and reports. This issue was flagged to IMS as a problem that we needed assistance on immediately as failure to comply with these reports would have made it difficult to maintain our contractual agreements. Thanks to the support team at IMS we were more than happy to find that within less than 24hours from the time of our request for assistance we were provided a solution.

By requesting a filter to be added to the custom reports we are now able to run a daily report that only presents the progress made on every task within the past 24 hours. The saving in time to our resources was considerable but negligible compared to what the ramifications would have been if we had not been able to provide the reports that were requested.

Full credit to you and the team at IMS. We really appreciate the support!!

Steve

Stephen Edmonds

General Manager, Victoria / Tasmania

Velocity Electrical - Sydney

"Velocity has fully integrated IMS into its operations with 100% usability and the service level has been excellent. 100% job control and no paperwork, cashflow is estimated to have improved by 30% and productivity by 20%. Overall, IMS has been highly cost effective and time efficient and saved us thousands of dollars since switching from our previous job management software."
An excellent result!
Michael Brewitt
Director

Five Star Electrical ACT

"ServiceTrack has transformed our business, making what was a tedious task, a pleasure."
David Menegon
Director

"ServiceTrack has allowed me to better manage staff in the field."
Andrew Boyton
Supervisor

"Being able to access our tasks online means I no longer have to travel into the office each day."
Peter Mitchell
Electrician
Case Study

Lollo and Allan - Townsville

"ServiceTrack has breathed new life into Lollo and Allan. Everything seems so much easier and we're more productive than ever before."
Ray Betteride
Managing Director

"We now spend less time tearing out our hair chasing up paper work and can concentrate on chasing debtors instead."
Stacy Pringle
Office manager/accounts manager

"We're now managing many more jobs with far fewer people - both in the office and out in the field."
Darryl Surrerier
Foreman and manager
Case Study

AJS City Electrics - Sydney

"IMS has exceeded the expectations that we had hoped for with the system. We are saving hours of time for our electricians as we are able to schedule all their jobs. The control we have gained with the system has reduced manual work required by our admin team. We are now able to organise jobs by person as required & move them to whoever requires work. The paperwork is also minimised as we complete jobsheets and OHS on our PDAs & we then have a permanent record to go back to for audit purposes, IMS also enables us to better control our stock & purchasing. Our guys are able to purchase when necessary & relate directly to a specific job. The clients that we have showed the system to are impressed with how we are managing their jobs & the information we are able to give to them quickly. The level of service that we are still receiving from i-man is more than helpful as any problems we have are being sorted out straight away."

"We could not recommend IMS highly enough & look forward to a continuing business relationship"

GB Electrical - Newcastle

"The system met and exceeded expectations, as a whole it works accurately and smoothly with little teething problems."
Darren Andrews
Director

"With ServiceTrack our staff time on invoicing has been cut by up to 80%"
Greg Beeton
Managing Director

"This system is working well, as long as customers are happy I am happy".
Adam Carlyle
Field Technician
Case Study

GIB Electrics - Melbourne

"Within days IMS transformed my business"."
Darren Gibney
Director

Volante - Melbourne

With i-man, we have a central repository for all customer calls logged with our support group. Daily meetings with our engineers to follow up the status of customer issues are a thing of the past, and our engineers can easily tell which tasks have the highest priority for them.

It takes the guesswork out of supporting our clients. The ability of clients to add additional information -including attachments- to the calls they log via i-man also takes the guesswork out of a lot of customer issues. Our clients are happy that they have a single point of contact for all issues, and can easily see the current status of their tasks. The reporting offered by i-man suits both our clients and employees."

Toni Read
SLA Manager
Melbourne

Peri Homes - Queensland

"This is a remarkable use of our existing data to provide real LIVE information to our construction staff. It reduces our mobile calls dramatically and actually connects our external staff to become part of the office."

Tony Jones
Construction Manager
Queensland