Task Management & Workflow
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i-man provides many options for implementing complex workflows. This workflow is based on the following scenario: Client checks existing tasks. Client creates new task. Client forwards task to your customer service desk. Customer service dispatch task to internal service provider. Internal service provider adds resource usage and completes task. Client signs task off. Administration staff retrieve resource information expended on a task for invoicing and individual timesheets.

	Client		Customer Service		Service Provider		Admin
View task list				Create task				Forward task
View completed tasks								View task list
				Reports
Close task		Invoicing				Timesheets		Forward task to resource
Sign task off				Add resource information				View task list
You can alter i-man's settings to suite the individual needs of your organisation. This gives you the option to use the system to collaborate with your clients and service providers or use it as a tracking system for your own reference.