Asp help desk software

Asp help desk software
help desk software Asp help desk software

Characteristics of Asp help desk software
Asp help desk software is made up of a number of core components including, tracking, routing and reporting on issues. Asp help desk software systems that are not web enabled and are centric to just these core components serve their purpose but restrict efficiency improvements that can be made from web enabled integrated products.

i-man is Asp help desk software
i-man possesses these core components of Asp help desk software however goes much further. i-man allows service calls to be generated directly from your organisations web site or Intranet removing the need for employees having to answer phones or type up job descriptions. i-man's Asp help desk software is also totally integrated with the resource management module of the system enabling efficiency improvements to be made over the entire life cycle of a task. Other features include:
  		• i-man provides the platform for you to implement complex workflow internal and external to your organisation. The system is totally customable with workflow settings that can be altered at anytime to suite the changing requirements of your organisation, making it the most flexible workflow system's available.
  		• Service call or task resource usage can be added to each task enabling the information to be utilised for invoicing or keeping track of overall costs. The information entered into tasks is linked to the resource management area of the system and can be utilised for reporting. Resource information includes hours, materials and expenses.
  		• Notes can be added by anyone who has been associated to a task / service call. It is optional for the notes to be viewed by all users, associated users, clients, etc. or they can be set to be viewed only by the person who enters the note.
  		• i-man's Asp help desk software allows tasks / service calls to be grouped by type providing more informative reporting. There is no restriction to the task types available as these are set by the site administrator who can create them.
  		• Resource information captured with every task is transposed onto individual resource timesheets giving managers a detailed overview of real time resource utilisation.
  		• Tasks are grouped by type for reporting purposes (eg. bugs, enhancement, graphics) and can be altered to suite your environment.
  		• The user has the option of adding compliance / check sheets detailing requirements to a task or service call. The compliance items can be ad hoc or generated from a template specific to that business unit.
  		• i-man's call center management software permits managers to schedule resources to a task. The resource is notified by e-mail and the task becomes available in the user's current task list. The client is also notified via e-mail, when the resource is scheduled to start the task. This information also appears in the client's current task listing.
    PSA business processes