| Sales And Marketing |
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Sales And Marketing Solution: i-man can deliver a cost effective net-based solution for sales and marketing teams who are looking to improve the way they operate. Sales and marketing teams can utilise i-man's task tracking component to keep track of specific customer inquiries, implement customer information sheets to collect marketing information, benefit from i-man's contact register and provide indirect customer support through i-man's web-site utilities.
Information collected during the sales process can be used for future marketing purposes or as an aid to providing a product or service by other areas of your organisation.
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Customer Information Sheets: To provide a greater level of support for sales and marketing teams i-man allows you to customise customer information sheets specific to your organisations requirements. This enables your sales and marketing teams to capture valuable information that can be used for future marketing purposes or shared with other areas of your organisation that may need the information to provide a product or service.
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Task Tracking: i-man's task tracking component can be used by sales and marketing teams to tack the progress of customer inquiries, ensuring nothing slips through the cracks while keeping a detailed history on how specific inquiries have developed. Tasks can be associated to specific products or services enabling sales and marketing teams to report on specific types of inquiries. Dynamic check sheets are also a feature of the i-man task tracking system that can assist in capturing marketing information during the sales process. track sales leads
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Centralising Sales Enquires:
By utilising the workflow aspect of the task tracking system your business can centralise all incoming calls from your customers. The calls can then be acted on immediately or forwarded to more appropriate personnel within the organisation. The originator of the task is able to view the current status
of the task and any information that has been added to it. track sales leads
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Web Site Enquires: i-man can provide links from your company's web site that will generate a sales enquiry form from i-man. Once the form is submitted it will automatically generate a task assigned to a designated recipient. From this point the workflow aspect of task tracking and associated reporting can be fully utilised to ensure the request is addressed adequately. Sales enquires can be grouped by type such as sales, pricing etc, if you have a small product range the enquiry type could identify the product. This information will then be available from the report area and can be used for marketing information.
(We use this in our contact area).
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FAQ:
i-man allows you to implement a self managed topic specific FAQ system to your web-site simply by cutting and pasting a link from i-man. The link pops up a window from i-man, allowing users to search information you have created by topic or category. It also allows the user to ask new questions which can be transformed into a new item within the FAQ system.
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Reports: Information captured during the sales process can be generated into useful reports that can assist sales and marketing teams in making strategic decisions. Reports can identify the number of inquiries by product or service type. Reports can also be generated on specific events with in an inquiry; ie how many times was a sale made. Reports can be generated on information capture within the customer information sheet that will also provide further assistance to sales and marketing teams.
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