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ServiceTrack is a powerful Net based tool that allows you to centrally manage service calls across your organisation, improving
efficiency through better collaboration and communication while providing operational visibility.
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ServiceTrack supports workflow through task allocation and provides remote access via the Internet and handheld devices. Internet
access also enables you to provide a 24*7 interface for your clients to register service calls.
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ServiceTrack provides plant/asset & location registers and supports periodic generation of tasks enabling you to track the service and
maintenance history of specific assets or by location.
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Customised checklists can also added to tasks providing a method of electronically tracking specific compliance requirements or items that
need to be actioned within a task.
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The Enterprise version of ServiceTrack supports resource tracking, invoicing and timesheets enabling invoices to be generated from
completed tasks, optimising administration efficiency and enabling real time invoicing, improving cash flow.
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Features
- Customised checklists linked to tasks
- Track service by plant item
- Links documents to tasks
- Task Notes
- Track service by location
- Centralised dashboard view of all tasks
- Customise task types
- Supports workflow
- Client access optional
- Contractor access optional
- Accessible remotely via Internet or smart phones
- Contractor management
- Dynamic reports
- User Frendly
Enterprise Only
- Record hours, materials and expenses against tasks
- Electronic timesheet
- Invoice interface
- Customise work types
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Benefits
- Process visibility
- Reduces communications costs
- Improves customer service
- Optimises administration efficiency
- Improves knowledge management
- Improves cash flow
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ServiceTrack