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ServiceTrack is a powerful Net based tool that allows you to centrally manage service calls across your organisation, improving efficiency through better collaboration and communication while providing operational visibility. |
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ServiceTrack supports workflow through task allocation and provides remote access via the Internet and handheld devices. Internet access also enables you to provide a 24*7 interface for your clients to register service calls. |
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ServiceTrack provides plant/asset & location registers and supports periodic generation of tasks enabling you to track the service and maintenance history of specific assets or by location.
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Customised checklists can also added to tasks providing a method of electronically tracking specific compliance requirements or items that need to be actioned within a task.
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The Enterprise version of ServiceTrack supports resource tracking, invoicing and timesheets enabling invoices to be generated from completed tasks, optimising administration efficiency and enabling real time invoicing, improving cash flow.
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Features
Customised checklists linked to tasks
Track service by plant item
Links documents to tasks
Task Notes
Track service by location
Centralised dashboard view of all tasks
Customise task types
Supports workflow
Client access optional
Contractor access optional
Accessible remotely via Internet or smart phones
Contractor management
Dynamic reports
User Frendly
Enterprise Only
Record hours, materials and expenses against tasks
Electronic timesheet
Invoice interface
Customise work types
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Benefits
Process visibility
Reduces communications costs
Improves customer service
Optimises administration efficiency
Improves knowledge management
Improves cash flow
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