IMS Field Service Software |
About IMS Field Service Software
IMS Field Service software takes service management to a new level with a system that is simple enough to use
for non-technical people yet powerful enough to streamline workflow and provide significant improvements to back-end efficiency,
productivity, cash flow and bottom line profits.
“Service Management Excellence”
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Creating & Receiving Service Work
Our field service software provides flexible ways to create or receive jobs, including:
Via the IMS web service management interface.
From system generated emails sent by the customer.
Automatically generated from periodic or routine schedules.
Through the IMS web based client service interface
Directly from site via the mobile field service interface.
IMS provides flexibility on how your service management system can be used, opening up the options of remote computing for your admin personnel and reducing the need for an office to be occupied during business hours.
See Field Service Software!
“Flexible Ways to Receive Your Work Orders”
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Field Service Management
IMS can empower your service management team to quickly and easily set up the most efficient scheduling
runs based on location, resource availability and/or priority. Alternatively field staff can be assigned to jobs and
manage their own work independently.
“Efficiently Scheduling & Assigning Work”
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Mobile Field Service Software Interface
Your field personnel can access their jobs through the IMS Mobile Field Service software interface the
moment they have been assigned or scheduled to work. From this interface your field staff can:
View jobs allocated to them.
Find the nearest job to their current GPS location.
Book labour, parts / material and expenses out to jobs.
Enter non job related labour entries.
Create supplier purchase orders.
Generate OHS Compliance forms.
Invoice Jobs.
Change status of jobs and add notes.
Create quotes and jobs from site.
As information is entered against jobs it is available from the IMS web service management console, providing visibility through timesheets, inventory and reports.
“Empowering Field Personnel”
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Complete Service Management
Delivering field service’s efficiently requires a number of integrated functions in addition to the core requirement of job
dispatch and scheduling. IMS field service software includes these integrated functions in its powerful service management suite.
Supplier Purchase Orders & Invoices
Inventory Management
Stock Control
OHS & Compliance Management
Contract Control
Timesheets
Multiple Client Locations
Asset Management
And More….
These service management support functions provide a more stream lined back end process and offer end to end visibility of the management of services.
“Empowering Field Personnel”
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Invoicing Service Work
The hardest part of the service management process is to get the invoices out as quickly and efficiently as possible.
IMS makes invoicing quick and easy as all information booked out against a job can be generated into an invoice the moment a job has been completed.
The integrated components of IMS ensure that resource costing is correct making the invoicing process more accurate and less time consuming.
“Fast & efficient Invoicing”
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Programmed, Periodic or Routine Maintenance
You can program all your routine service contracts so they automatically generate on the due date.
They can even be pre-assigned to service personnel or scheduled for a specific day of the month.
“Streamline Your Routine Service Contracts”
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Compliance (OH&S)
The IMS Service Software for iPhone and iMate mobiles allows quick and easy acces for field technicians to
document risks and controls through safety checklists, Safe Work Method statements and Job Saftey Analysis forms. A
fully integrated compliance software solution that has an easy to use and feature rich interface.
See Compliance Software!
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For more information on the IMS Service Software for iPhone and iMate mobiles, phone 1300 794 818 now or
click to contact i-man via email.
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IMS Powered
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