Select Air Conditioning fast tracks with I-Man

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The management team of Select Air Conditioning knew that implementing IMS was going to have a large impact on the way they did business. Wanting to take place as a leader in the heating and cooling industry meant that their business process had to be quick and efficient. Existing time lag between job and generation of invoices resulted in a constant chasing of payment from clients. Building the business to the next level was going to require a solid business management system that ensured a quick and efficient turnaround of invoices and tracking of projects.

Director Shane Loffler believed there must have been a way to streamline their business process from job to invoice. Research on the internet and finally a recommendation from a colleague, directed them to research the IMS product. It was a great fit and promised to do all that was required to get Select Air Conditioning up to date with their job management.

With any major shift in business process, there comes some apprehension. Resourcing the right product for the problem, concerns about staff uptake, compatibility with other applications all need careful consideration. Staff member Darryn Fox, believed the best way to implement IMS for Select Air Conditioning was to trial the product himself before implementing it across the board. Darryn could then become the in-house point of reference to troubleshoot and assist with any questions during the implementation phase.

"The full implementation was surprisingly good" recalls Darryn. He was expecting a range of responses from the quick uptake to the slower more difficult process for staff with little IT experience. Darryn was surprised to see that even those with little or no experience could easily navigate the system and even enjoyed using it!

Client Profile: Select Air Conditioning

Select Air Conditioning specialise in the commercial sector. From health, retail to education, Select Air Conditioning offer a full design and implementation heating and cooling solution. With ten field staff and three administration staff, Select Air Conditioning services the Melbourne metro area and inner country regions. Our areas of expertise are commercial buildings, high-rise buildings/apartments, industrial plants, medical facilities and critical service areas such as financial and information management computer centres.

IMS for new IT users

The key concern for the implementation of IMS for Select Air Conditioning was for staff that did not have IT experience. Management envisaged that hours in training and mistakes would cost the business valuable time. This was not to be.

Staff were positive and could see the benefits instantly in the reduction of unwanted paperwork that they had to fill out, in the past. Often paperwork was considered as tedious and slowed down staff out on the road, wasting up to an hour of billable time each day.

With a new streamlined system and an easy to use interface meant that staff at Select Air Conditioning could navigate IMS quickly and easily. A key to the success of IMS is the logical and trade specific PDA interface that allows for simple and advance processes to be carried out.

I-MAN listens

One benefit that has made IMS a stand out among its competitors is that the staff at I-Man take on board what their clients have to say. Feedback on the IMS product from Select Air Conditioning was actually implemented as an update!

"We are open to ways we can improve our product and develop new modules as the service industry changes and demand for compliance and OH&S needs."

An example of how we value our customer feedback was the development process of our latest GPS release. We selected a test group from our customer base and they implemented the development version of the GPS component. Our test group enjoyed the benefits of the new application and gave us the valuable insight from a needs’ perspective to assist in the upgrade. The final product has been a collaboration of I-Man expertise and customer feedback, culminating in a sensational add on! I-Man are waiting for your call to discuss your ideas and requirements for your business.

Benefits for Selecting Air Conditioning

IMS is a complete package

Same day invoicing

Time saved is more billable hours

Streamlining business process