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How is your business performing?
In confronting the challenging business environment we are now in, companies need to closely monitor their trading position
to ensure cashflow and productivity is kept at an optimum. Losing out on billable hours, delays in invoicing and poor job management
will cost you money and affect customer retention.
Companies who have maximized the benefits of IMS have used it to control and improve these areas of their business, many with
some dramatic results. To provide further support in these areas of your business, we have produced a new report called 'Company
Diagnostic' to summarise the current status of key performance indicators.
The Company Diagnostic report gives you a single view to show job throughput, productive hours vs non productive hours and the
dollar value of closed jobs that have not been invoiced. It also gives you the cost of jobs in the report period vs the value invoiced for the
same period.
Missing out on billing one hour a week will reduce your annual revenue by over $3,500 a year, so it is important to ensure you maximise your return on your labour. The IMS benchmark is 100% return on labour, that is a company that was a losing out on 25 hours a week across five technicians prior to implementation. How is your business performing?
The Company Diagnostic can be found under the invoicing tab in the reports menu.
IMS Support
In the last six months we have put a significant effort into improving our product support, we have updated the users manuals,
developed an online Support Centre and Knowledge base and appointed a dedicated Customer Support manager.
If feel you are not getting the best out of the product, use one of the tools available or call Bradley at Customer Support, he is
eager to help.
Support 1300 794 818
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